Refund Policy – Inayah Fashion
At Inayah Fashion, we prioritize customer satisfaction and ensure a transparent refund process. Please read our refund policy carefully before making a purchase.
Eligibility for Refund
A refund will be applicable under the following conditions:
- Order Cancellation (Before Dispatch)
- If the order is cancelled within 6 hours of placing it, a full refund will be processed.
- Product Not Delivered
- If the product is lost in transit or undelivered due to logistics issues, a full refund will be initiated.
- Damaged or Defective Products
- If the received incorrect product , customers must report the issue within 24 hours of delivery with clear images/videos as proof.
- Upon verification, a replacement or refund will be provided.
- Return Approved Orders
- If a return request is approved (as per the Return Policy), a refund will be processed once the product is received and inspected.
- No Refund : No refund will be issued for Kids Party wear products
Non-Refundable Cases
- Products used, washed, or altered after delivery are not eligible for a refund.
- Items purchased during sales, promotions, or clearance sales are non-refundable.
- Minor color variations due to screen display differences are not considered defects and are not eligible for refunds.
Refund Process & Timeline
- Prepaid Orders: Refunds will be credited to the original payment method within 5-7 business days after approval.
- COD Orders: If eligible for a refund, it will be processed via bank transfer, requiring the customer to provide bank details.
- Shipping Charges: Shipping fees (both forward and return) are non-refundable unless the issue is due to our error.
For any refund-related queries, please contact our customer support team.