Exchange Policy  

At Inayah Fashion, we strive to ensure customer satisfaction with every purchase. If you need to exchange a product, please review our exchange policy below:

Eligibility for Exchange:

  1. Timeframe: Exchange requests must be raised within 24 hours of receiving the order.
  2. Condition of the Product: Items must be unused, unwashed, and in their original packaging with all tags intact.
  3. Product Category: Exchange is applicable only for size-related issues .

Exchange Process:

  1. Raise a Request: Contact our customer support team via WhatsApp or email within 24 hours of delivery, mentioning your order number and reason for exchange ( 8301818181 / 8298298293/[email protected]
  2. Return Pickup: If informed on the same day of delivery, Inayah Fashion will arrange a return pickup for the product at no Cost from Customer .
  3. Self-Shipping Requirement: If the customer fails to update us within the same day of delivery, Customer must self-ship the product to our warehouse .
  4. Replacement Dispatch: Upon receiving and verifying the returned item, we will dispatch the replacement product within 24 Hours .

Refund Policy  

At Inayah Fashion, we prioritize customer satisfaction and ensure a transparent refund process. Please read our refund policy carefully before making a purchase.

Eligibility for Refund

A refund will be applicable under the following conditions:

  1. Order Cancellation (Before Dispatch)
    • If the order is cancelled within 6 hours of placing it, a full refund will be processed.
  2. Product Not Delivered
    • If the product is lost in transit or undelivered due to logistics issues, a full refund will be initiated.
  3. Damaged or Defective Products
    • If a customer receives an incorrect product, they must report the issue within 24 hours of delivery by providing clear images and  videos as proof of the package being opened. This evidence is essential for verification and prompt resolution.
    • Upon verification, a replacement or refund will be provided.
  4. Return Approved Orders
    • If a return request is approved (as per the Return Policy), a refund will be processed once the product is received and inspected.
  5. No Refund : No refunds will be provided for any Kids’ Party Wear products under any other circumstances, except in cases where the item received is incorrect or defective.

Non-Refundable Cases

  • Products used, washed, or altered after delivery are not eligible for a refund.
  • Items purchased during sales, promotions, or clearance sales are non-refundable.
  • Minor color variations due to screen display differences are not considered defects and are not eligible for refunds.
  • For any refund-related queries, please contact our customer support team @ 829 829 829 3 / 8301818181

  • Our Contact Number is ( 10 am to 6 pm Only) Sunday Holiday

    Shop Number  8298298293 , 9495999888 ,8301000010, 04792381888